Storage Harefield Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Harefield provides storage, removal and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Harefield.
Services means any storage, removal, packing, loading, unloading, transport, or associated services provided by Storage Harefield.
Goods means the items that are the subject of the Services.
Contract means the agreement between Storage Harefield and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Harefield provides storage and removal services for domestic and commercial customers. Services may include collection of Goods, packing and wrapping, loading, transportation, unloading, and placement of Goods into storage or at a destination address. The precise scope of Services for each booking will be confirmed in writing or in a booking confirmation issued to the Customer.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Harefield is based on the information supplied by the Customer, including but not limited to the volume and nature of Goods, access at collection and delivery locations, and any special handling requirements. Quotations are not binding if the information provided by the Customer is incomplete or inaccurate.
3.2 Acceptance of Booking
A Contract is formed when Storage Harefield issues a booking confirmation to the Customer, whether electronically or in writing, following the Customer's acceptance of a quotation or price estimate. Storage Harefield reserves the right to decline any booking at its discretion.
3.3 Changes to Bookings
The Customer must notify Storage Harefield as soon as reasonably possible of any changes affecting the Services, including changes to dates, addresses, access conditions, volume or type of Goods, or special requirements. Storage Harefield may adjust the price, timing or feasibility of the Services as a result of such changes. Additional charges may apply where the Services are materially different to those originally quoted.
3.4 Service Area
Storage Harefield generally provides removal and storage services within the United Kingdom. Availability of services for specific locations or routes is subject to confirmation at the time of booking. Additional charges may apply for long-distance moves, congestion zones, tolls or restricted access areas.
4. Customer Responsibilities
4.1 Information and Instructions
The Customer is responsible for providing complete and accurate information regarding the Goods, the collection and delivery addresses, access conditions, any parking restrictions, and any items requiring special handling. The Customer must provide clear instructions and be available or represented at collection and delivery addresses.
4.2 Access and Parking
The Customer must ensure that appropriate parking and access for vehicles is available at the collection and delivery locations. Any charges related to parking, permits, tolls or fines incurred as a result of access arrangements will be payable by the Customer.
4.3 Preparation of Goods
Unless otherwise agreed, the Customer is responsible for packing and preparing Goods for removal and storage in a manner suitable to withstand the ordinary risks of handling and transport. Fragile or valuable items should be securely packed and clearly identified. Storage Harefield may offer packing services by separate agreement.
4.4 Prohibited and Restricted Items
The Customer must not submit for removal or storage any items that are illegal, hazardous, explosive, flammable, perishable, contaminated, or otherwise unsuitable for normal storage or transport. This includes, without limitation, gas cylinders, fuel, chemicals, firearms, ammunition, plants, animals, foodstuffs, and waste or rubbish. Storage Harefield may refuse to handle such items and may remove or dispose of them at the Customer's expense where necessary.
5. Payments and Charges
5.1 Pricing
Prices are based on the nature and scope of the Services, including volume or weight of Goods, distance, access conditions, duration of storage, labour, materials, and any additional services requested by the Customer.
5.2 Deposits
Storage Harefield may require a deposit or advance payment to secure a booking. The amount and due date of any deposit will be notified at the time of booking. Deposits are applied against the final invoice for the Services.
5.3 Payment Terms
Unless otherwise agreed in writing, all charges for removal services are payable on or before the day of service. Storage charges are usually payable in advance for the agreed storage period. Storage Harefield reserves the right to withhold, suspend or terminate Services where payment is not received in accordance with these terms.
5.4 Late or Non-Payment
Where payment is overdue, Storage Harefield may charge interest at a reasonable commercial rate on any outstanding amounts from the due date until payment is received in full. Storage Harefield may also exercise a lien over Goods in its possession, meaning it may retain possession of the Goods until all sums owing by the Customer are paid.
5.5 Additional Charges
Additional charges may apply where Services are extended or varied, including but not limited to waiting time, additional packing, dismantling or reassembly of furniture, handling of items not previously declared, delays caused by inadequate access or documentation, and any parking or congestion charges.
6. Cancellations and Amendments
6.1 Customer Cancellations
The Customer may cancel or postpone a booking by giving notice to Storage Harefield. Any entitlement to a refund of deposits or prepayments will depend on the amount of notice given prior to the scheduled service date.
a. Where more than a reasonable period of notice is given, Storage Harefield may refund part or all of any deposit, subject to any administrative costs incurred.
b. Where short notice is given or the team has already been allocated or dispatched, Storage Harefield may retain all or part of the deposit and may charge a cancellation fee to reflect costs and loss of opportunity.
6.2 Amendments by the Customer
Where the Customer requests changes to the date, time or scope of the Services, Storage Harefield will use reasonable efforts to accommodate the request. However, such changes are subject to availability and may result in revised pricing. If Storage Harefield cannot accommodate the requested changes, the original booking and cancellation terms will continue to apply.
6.3 Cancellations by Storage Harefield
Storage Harefield may cancel or suspend Services where it is unable to perform them due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, industrial disputes, or other events of force majeure. In such cases, Storage Harefield will, where possible, offer an alternative date or refund payments for Services not delivered. Storage Harefield may also cancel the Contract where the Customer is in breach of these Terms and Conditions, including non-payment or the presentation of prohibited items.
7. Storage Terms
7.1 Storage Period
The minimum and maximum storage periods, and any notice required to terminate storage, will be confirmed at the time of booking. Storage charges will accrue for the full period during which Goods remain in storage, including any notice period.
7.2 Access to Stored Goods
Access to stored Goods may be by appointment only and may be subject to access fees or handling charges where staff are required to retrieve Goods. The Customer must provide proof of identity and authority before access is permitted. For safety and security reasons, Storage Harefield may supervise access to storage areas.
7.3 Non-Payment of Storage Charges
Where storage charges remain unpaid, Storage Harefield may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover outstanding sums and associated costs. Any surplus after deduction of costs will be held for the Customer, but no interest will be paid.
8. Liability and Insurance
8.1 Standard Liability
Storage Harefield will exercise reasonable care and skill in providing the Services. However, its liability for loss of or damage to Goods is limited, except where otherwise required by law. The Customer is encouraged to arrange adequate insurance for the full value of the Goods.
8.2 Exclusions of Liability
Storage Harefield will not be liable for:
a. Loss or damage arising from the inherent nature or defects of Goods, including wear and tear, deterioration, or changes in atmospheric conditions.
b. Loss or damage to fragile or poorly packed items, unless Storage Harefield has undertaken the packing.
c. Indirect or consequential losses, including loss of profit, loss of use, or emotional distress.
d. Loss of or damage to prohibited items or items not disclosed by the Customer.
8.3 Limits on Claims
Any claim for loss or damage must be notified in writing to Storage Harefield as soon as reasonably practicable and in any event within a reasonable period after discovery of the loss or damage. The Customer must provide evidence of the nature and value of the Goods and the loss suffered. Storage Harefield may, at its option, repair, replace or compensate for lost or damaged Goods up to any applicable limitation of liability.
8.4 Customer Insurance
The Customer is responsible for ensuring that adequate insurance is in place for Goods during removal and storage, including transit. Storage Harefield may, by separate agreement, arrange or introduce insurance cover at the Customer's request, but this will be subject to the terms of the relevant insurance policy.
9. Waste and Environmental Regulations
9.1 Prohibition of Waste Disposal
Storage Harefield is not a waste carrier or disposal service unless expressly agreed in writing for specific items. The Customer must not present waste, rubbish, or items intended solely for disposal as part of ordinary removal or storage Services.
9.2 Compliance with Regulations
Where Storage Harefield agrees to remove unwanted items, the Customer is responsible for ensuring that such items are lawfully disposable and do not contravene environmental or waste management regulations. Additional charges may apply for the handling and lawful disposal of such items.
9.3 Hazardous Materials
Hazardous or controlled materials, including chemicals, oils, asbestos containing materials, and similar substances, will not be accepted for removal or storage. The Customer must arrange specialist disposal with authorised waste management providers.
10. Customer Indemnity
The Customer agrees to indemnify and hold harmless Storage Harefield against any claims, losses, costs, or liabilities arising from:
a. The Customer's breach of these Terms and Conditions.
b. The inclusion of prohibited, illegal or hazardous items among the Goods.
c. Damage caused by the Customer's failure to pack or prepare Goods appropriately.
d. Fines, penalties, or charges imposed due to access or parking arrangements controlled by the Customer.
11. Data Protection and Privacy
Storage Harefield will collect and use personal data of Customers for the purpose of administering bookings, providing Services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection law. Data will be retained for as long as necessary for the purposes for which it was collected or as required by law.
12. Variations and Severability
12.1 Variations
No variation to these Terms and Conditions will be binding unless agreed in writing by Storage Harefield. Any alternative or additional terms proposed by the Customer will only apply if expressly accepted in writing by Storage Harefield.
12.2 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. Any invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intention.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Harefield and the Customer, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising out of or in connection with the Services or these Terms and Conditions.
14. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and Storage Harefield in relation to the Services. The Customer acknowledges that it has not relied on any statement, promise, or representation that is not expressly set out in the Contract.
By confirming a booking with Storage Harefield or using our removal and storage services, the Customer confirms acceptance of these Terms and Conditions.
